Après 2 jours sans réponse, j'ai re-contacté Bookdep via leur site directement. J'ai re-posté le même message auquel j'ai ajouté les photos. Résultat:
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Hi Alexandre,
Thank you for the photographs.
In this instance because we are unable to source a replacement copy of the title, we have now issued you with a full refund for this title. Please allow 1-3 working days for this to appear on the payment method used to place the order. There is no need to return the damaged item to us. |
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Bon bah ça s'est mieux passé que prévu, plutôt content
